Season passes
$40plus applicable taxes
- Added at checkout when a season pass is in your cart
- Pro-rated refund or deferral if injury, illness or a job relocation keeps you off the hill
Policies
Refund Policy
Lift tickets, season passes and Ski-Insure, in plain language.
Lift tickets
Day and night lift tickets.
Crabbe Mountain does not offer cash refunds on lift tickets. If the mountain lets you down, we make it right with a voucher for another day in the current season.
Chairlift out of service
If the chairlift is inoperable during your visit, you receive a Buy One, Get One Free voucher for another day, valid for the current ski season.
Closed for weather
If the resort closes because of weather, you receive a voucher for the full value of your purchase, valid for another day in the current season. Send us a message with the dates you would like to move your ticket to and note that the resort was closed.
Ski-Insure
Protect your season.
Season passes and seasonal programs are non-refundable unless Ski-Insure is added at the time of purchase.
Seasonal programs
$35plus applicable taxes
- Added at checkout when a Snow School seasonal program is in your cart
- Same coverage, same refund schedule
Ski-Insure is an add-on, not a stand-alone product: it only appears at checkout alongside an eligible purchase and cannot be added afterward. Coverage begins the moment you buy. Ski-Insure itself is non-refundable.
Refund schedule
What you get back.
Percent of the original purchase price, before taxes, based on the date all paperwork is received.
| Request received | Refund |
|---|---|
| Before opening day | 100% |
| Opening day to December 31 | 75% |
| January 1 to 15 | 50% |
| January 16 to 31 | 30% |
| February 1 to 15 | 20% |
| February 16 to 29 | 10% |
| March 1 onward | 0% |
Deductions
The 5% processing fee charged at purchase is non-refundable, a $25 administrative fee is deducted from the total, and taxes are not refunded.
Covered reasons
Injury or illness that prevents skiing or snowboarding, with a note from a licensed physician; or an employment-related relocation to outside a reasonable travel distance, with written confirmation from the employer.
Not covered
Choosing not to ski, leaving the area by choice, operational interruptions, weather variability or reduced terrain.
Making a claim
How to request a refund or deferral.
- Write to us. Send a message explaining the reason for your claim.
- Attach your documentation. A doctor’s note or a letter from your employer.
- Include your receipt. The receipt for the pass or program you are claiming on.
Refunds and deferrals are processed from the date all three items are received, and are issued at the discretion of Ski Crabbe Mountain (2015) Inc.
Guest services
Questions about a refund?
The Office in the main lodge can help, or send us a message and we will get back to you.